Administration Coordinator

This is a pivotal role in the support and development of our business. Working closely with the partners, managers and members of the team, you’ll provide comprehensive support to them on a range of activities from client liaison, coordinating project activities, administration, front of house and compliance

Office Support

Including but not limited to:
• General office administration
• Coordinating mail (opening, scanning, sending)
• Producing letters, minutes, reports and bills
• Preparing and editing presentations
• Answering Client phone calls as necessary
• Organising meetings including booking rooms, parking arrangement, external travel requirement as needed
• Liaising with other teams such as the facilities team, the database team in terms of keeping client information up to date
• Processing money laundering information

Business Development

• Liaising with the  marketing team in terms of administration of business development mailings and events
• Coordinate business development activity including organising and supporting events, creating target lists and background research
• Recording results of business development activity and client gains
• Assisting with news features, blogs etc.

Client Liaison

• Managing and maintaining a professional and welcoming environment
• Organising hospitality
• Maintaining records
• Setting up new clients on our systems
• Running compliance procedures such as anti-money laundering.  
• Managing client documentation using a variety of bespoke software packages
• Helping to manage the client cycle from drafting tender documents, set-up of new clients to submission of final accounts to Companies House and HMRC.  
• Working with portfolio holders and completing all client procedures and related company secretarial services, management of client critical deadlines.


Other Duties

• Providing cover in the team for sickness, holiday and during peak times as required
• Training and upskilling other team members when required
• Some travel to other offices in East Anglia may be required
• A willingness to support occasional ‘out of hours’ events


Person Specification:
Education and qualifications

A minimum of English and Mathematics GCSEs (minimum grade C/4) or equivalent academic accreditation.

Experience

• Working in a customer facing role
• The ability to work both independently using own initiative and as a key member of a wider team
• Working in an administrative role
• Dealing with internal and external client matters
• Reporting to and working with a management team
• Microsoft packages, including PowerPoint, internet, email and computerised packages and ability to pick up internal systems quickly

Personal Attributes

• Able to work well as part of a team
• Adaptable and flexible: able to work on a range of different tasks, work under pressure
• Able to work to deadlines and work autonomously 
• Strong attention to detail and work to a high level of accuracy 
• Problem-solving 
• Excellent customer service and communication skills, both written and verbal
• Take initiative
• Work methodically
• Sound judgment to identify and report problems to supervisors and lead on resolving them

Administration Coordinator

Across all Business Units

Level 1/2

Hours to be worked 37.5 per week (will consider part-time hours)

Based primarily in Norwich office

Starting from £23,809.50